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FAQ for Wireless Apple CarPlay Box

YuanYuan Liu |

FAQ for Wireless Apple CarPlay Box

CarPlay Wireless Adapter

Q: How can I troubleshoot the issue of wireless apple CarPlay box not responding after plugging it in?

A: Here are some steps you can follow to resolve the issue:

Restore your vehicle to its default settings.
Check if the data cable you are using is the original one or MFI certified. It's crucial to use a compatible cable.
Adjust the charging mode in your settings. Go to Settings -> Advanced Settings -> Charging Mode, and set it to Weak to turn off phone charging.
By following these steps, you should be able to resolve the problem and get your box to respond properly.

Q: How to deal with the wireless CarPlay box frequently disconnects from the car head unit?

A: Verify if your car has the option to select a USB protocol version. If yes, select version 2.0.
Inspect the USB extension cable used in the car. Ensure that there is no adapter in the middle and avoid using a HUB. Also, the cable length should not exceed 80CM.

By following these steps, you can minimize the risk of disconnection issues and enjoy uninterrupted use of the product with your car head unit.


Multimedia Video Box

Q: How to deal with the wireless CarPlay box always disconnect?

A: 1.Check if the wired CarPlay connection is functioning properly.

Verify if there are any access restrictions on your phone, and ensure that your phone's Wi-Fi is turned on. While connecting via Bluetooth, click "Enable Wireless CarPlay," and select the CarPlay icon from the exclamation mark next to the Bluetooth name on your phone.

2.Re-pair your phone. To do so, follow the steps below:

Remove the existing pairing method by clicking the "WIFI icon" in the top left corner of the product's main interface and long-pressing the phone name to delete it.
Ignore the current Bluetooth name on your phone.
To establish a wireless connection:

3.Search for the device name on your mobile phone's Bluetooth and select the displayed device name below the Bluetooth icon in the software's upper left corner.
Enter the pairing code as "0000."
When the phone prompts, select "Enable Wireless CarPlay."
If there's a pop-up asking to lock the screen to use CarPlay, select "allow."
Restart your phone.
By following these steps, you can resolve the issue of Wireless CarPlay not connecting and enjoy a seamless experience with your CarPlay-compatible device.

Q: How to deal with the wireless CarPlay box operation mode and rendering settings are not working?

A: Configure the product operation mode and rendering settings of the advanced software settings separately to verify if they take effect.

If you're an iOS 13 user, update your mobile system and the corresponding app to the latest version.

By following these steps, you can resolve issues related to product operation modes and rendering settings, and ensure compatibility with your iOS 13 device.


Multimedia Video Box

Q: How to deal with the sound delay of the wireless apple CarPlay box ?

A: The wireless connection transmission method used in all current wireless CarPlay, including BMW, Porsche, and other original equipment, results in a delay of 2-3 seconds in media music sound. However, navigation broadcast and phone calls play instantly and do not impact the user.

Unfortunately, there is no immediate solution to eliminate the delay issue in wireless connection for music and operation. However, you can continue to use navigation and phone call features seamlessly while enjoying a slight delay in music playback.

We recommend keeping your software and firmware updated to the latest versions to ensure that any future improvements and optimizations are implemented.