Return & Exchange Policy

Return

60 days return policy: If you don’t like/dissatisfied with the product within 60 days of receiving it, you can return the product for a refund or exchange, provided it is in perfect and resale condition. The product must be returned in the state in which it was received. If the product shows evidence of installation or user abuse, or cannot be resold when returned, we reserve the right to reject the returned item or charge a 10% fee. We are responsible for the return postage.

Exchange

After this 60-day period, you will enjoy a 2-year manufacturer’s warranty on all our major products and a 90-day warranty on all purchased accessories. If your product fails during this period, you should contact us via email for technical support as soon as possible. We will then arrange to repair or replace your items. If we replace an item, we may replace the item with a newer or different model, and its condition is at least the same as or better than the returned item. You are responsible for the return postage. Items returned to us that are defective but found to be non-faulty after inspection will be subject to a 20% standard inspection fee and applicable return postage. The warranty does not cover failures caused by accident, negligence and misuse. In addition, routine maintenance (cleaning of dirty audio heads, etc.), consumables (CDs, cables and plugs, attached accessories, etc.) and appearance damage are not covered by the insurance. Pixel failure is not covered by the warranty, so it is not covered by any claims. Firmware updates that are not directly recommended or performed by us will automatically invalidate any warranty. If the product is not installed by a suitably qualified professional, it also constitutes misuse.